Exactly right - they end up forgetting to toggle the switches. And this is one of the big problems with most timekeeping systems today. Easy as it might be to click these buttons, it is easily forgotten and messed up.
Based on our conversations, yeah - many want to increase the accuracy of their timesheets. For some, this is the main driver of adoption. For many, it's the time savings from cutting out manual timekeeping.
Even for firms/attorneys that are not super detail-oriented, the software would offer a log of their work as a basis for their bills.
At this point, we've actually been generating narratives with a lot of detail (and the attorneys will frequently edit our narratives to pare them down). So long as we are smart about data collection, we have what we need to be sufficiently descriptive and accurate, which has been good to see.
Yeah, there is definitely this trend toward fixed-fee work. We're interested to see how it evolves over the next 10 years (and how PointOne might be able to help with work that is not billed by the hour).