No company is your friend. But Valve does a great job at being consumer friendly. Steam is a great low-pressure sales environment. It provides features that make it more enjoyable for users to play, hang out, communicate, share content, mods. It doesn't harangue you or change your settings, or the UI, or your games (mostly) without reason and warning. Things work like you expect them to in other apps, back buttons work. You can pop open multiple windows. It gets out of your way. You can even set your kids accounts to not have access to the store, something that literally no other company does. I'd love to disable the Minecraft Marketplace for my kids because sometimes they spend more time looking at things there than playing.

GabeN called piracy a service problem. And he's right. I've received games free on other platforms like Epic or EA and I've bought them from Steam just so I don't have to use the terrible apps. If I was younger or couldn't afford it, maybe I'd be sailing the seas. I bought Alan Wake 2 on Epic since it's a timed exclusive. I plan on buying it again once it releases on Steam because Epic is just so terrible. All the effort went into the store and almost none into the actual act of playing the game which is where I'm spending the majority of my time while I'm in the app!

Most companies don't care about customer satisfaction or post sales support. They have your money, why would they. Oh, yeah, repeat customers.

EDIT: Just to add a gripe about Amazon. Their games app is so bad that if you use the back button on your mouse while a screenshot is open the page changes but the image stays until you close it. If you click on a game to view the details in a long list of games and then go back it loses your sort order and position in the games listing. It's frustrating to use even just to find something to play. Steam has its own rough edges, but they're not in the golden path of discover -> buy -> install -> play -> share

It truly is, and it's the culmination of a long history of development to get to this point. Back in, I want to say 2016 or so, we had Steam Machines, which were a series of hardware partnerships with various vendors for a console-style form factor of essentially PC hardware running on the first version of Steam OS.

It was an incredible idea, but at the time rather frustratingly, I think some people came down with what I like to call The Verge Syndrome, which is to judge things on whether or not they're an overnight success, and otherwise deemed failures. So, according to some people, the fact that there were fewer Steam Machines than PlayStations in the world meant that the project as a whole was a failure.

And so the Steam Machine was not successful (by that metric at least), but it got the ball rolling on increasing sophistication in developing the Linux ecosystem and the understanding of hardware that culminated in the Steam Deck, which is a triumphant rebalancing of the PC gaming universe, away from dependence on Windows. But try telling that to someone in 2016.

I'm happy to sing the praises of Valve, but I think a particular distinguishing virtue they're holding on to is being willing to play the long game and not giving up in the absence of overnight success.

I purchased a steam deck when they first came out specifically to financially support Valve's Linux efforts and I haven't regretted that purchase for a second. In the past year I had a couple of days where my laptop was not working. I got out my steam deck, plugged it into my dock, and got back to work like nothing happened (after installing some software of course, like emacs). I've re-purchased games that I own on consoles just to get the PC versions to de-couple my games from hardware, so now I'll be able to run Flower on powerful beasts, portable handhelds, and computers that haven't been invented yet whereas before it was stuck on a loud aging ps3.

My only complaint is console exclusives like the nintendo games. I don't want to have to purchase Nintendo's universal turing machine just to be able to run their software when I already have a perfectly capable universal turing machine. It would just lead to more e-waste and wasted closet space.

Sure I can pirate and emulate the games, but I am an employed adult, I want to give you money for your games. Release your games on Steam so I can do that without burdening the world with more e-waste.

They’re not saints, especially with the games distribution platform monopoly they’re sitting on top of, but...

I really think Valve have become the de-facto owners of the “don’t be evil” motto nowadays, even if they don’t advertise themselves as such.

I'm out of the gaming platform loop but assume the timing of this post is related to the Switch 2 announcement?

Others have suggested the Switch 2 is one of the best endorsements for buying a Steam Deck.

(Not really a gamer, despite having written games, ha ha, but I picked up a Steam Deck a couple years ago to test a game I ported to it — and was duly impressed.)