Amazon accepts subpoenas and other legal summons. You just need to engage an attorney.

Whether it’s egregious enough for that I don’t know, but you will definitely get in contact with them if you use one.

Send a letter to 410 Terry Avenue North, Seattle, Washington 98109-5210 [1] with your state attorney general [2] copied. (Note the AG's Cc in the letter.)]

(If you had property damage or a crime was committed, get a police report. Now. You lose nothing by documenting. Waiting could damage the perceived quality of any testimony and seriousness of the allegations.)

[1] https://www.sec.gov/ix?doc=/Archives/edgar/data/0001018724/0...

[2] https://www.naag.org/find-my-ag/

Pretty simple really, I just asked their "Rufus" AI shopping assistant how to get help and got this:

"To access Amazon's customer support chat, you can visit the Your Orders section or scroll to the bottom of any page and select Customer Service. From there, choose the appropriate option that addresses your question or issue, and follow the prompts to initiate the chat."

To get help, select Customer Service ." (which is a button in the chat window)

Should work fine....

They have a chat.

From top nav bar -> Account and Lists -> Customer Service -> Digital Services and Device Support -> Click "Contact Us" at the bottom of the page under Start a Chat Now.

It is hard to find but its there. You start with a bot but they pop you to customer service pretty quickly.

An amazon driver hit and run our car parked on the street in front of our house and did a lot of damage. we figured it from neighbor’s ring camera.

we messaged Amazon chat support. It was all very easy and procedural. Clearly this happens all the time because we were just moved through a process that took a few weeks, and we were fully reimbursed.

I’m not saying not to document everything, but our strategy was just to take extensive notes every day in case it ended up in a lawsuit. But the reality was they didn’t challenge anything and just moved us through a property damage pipeline.