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I've experienced this and it's perplexing. I was recently looking for things to do in Osaka during my upcoming visit. Probably a high-value query for advertisers: I would definitely be receptive to ads from restaurants, museums, etc. But instead it dumped me to a chatbot that was not capable to funnel me to any ads like that???
I'm currently planning a bachelor party, and decided to create an account (terminated all Facebook/Instagram/Whatsapp accounts many years ago) on Facebook to reach everyone, and a group to organise in.
The user experience is horrendous. Comments in groups disappearing, notifications linking to items that don't exist, and messaging is so broken that I gave up and created a mailing list instead.
Then there are myriad of smaller quality of life issues as well.
Why anyone uses this mess on a regular basis is beyond me.
I honestly believe that most, if not all, of the users replying to these AI generated posts may in fact be bots themselves, built to boost engagement. It's a downward spiral. AI generates image > Bots congratulate it > It learns to generate images more like it > Images become even more deformed. It's gotten pretty bad. https://twitter.com/henningsanden/status/1776303455717535840