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Plane not full enough to make a big enough profit? Cancel the flight. Reroute the flight. Delay the luggage. Force passenger to check hand luggage in. Charge for every single possible thing.
I abhor flying. It makes me hate myself.
Turkish Airlines delayed us 2 days which we had to spend in the shittiest hotel they could find for the first night and then in the airport itself for the second night (not even giving us lounge access). They’re arguing the delay was only 7 minutes (seriously) and won’t do anything at all. It’s been 9 months of battle involving lawyers and they still won’t pay anything.
This is a step in the right direction but airlines still have a long way to go.
It feels like they used the pandemic to “push the envelope” and see how much more abuse customers will take, and set this as their new standard service level. AFAIK they also never rehired all the people they laid off which partly explains the sharp drop in quality.
Or maybe this is exactly what the world needs given how polluting and damaging flying is, I just didn’t expect it would be the airlines themselves doing all they can to discourage people from flying.
Luckily, in Europe, you can still visit a lot of beautiful places by train without the aggravation of flying. And when accounting for door to door times, flying isn’t that much faster anyway.
So, JetBlue took the money for a service they knew they could not provide (but I didn’t, having read the various airline rules and settled on JetBlue as a result). When it came time to fly, American wouldn’t carry them (now 700 miles away from the family) and JetBlue wanted to keep the money, offering a JB credit expiring in 1 year.
All I did was get a JetBlue customer care agent to confirm they would not issue a refund and took that screenshot to my credit card company who approved the chargeback.
We ended up having to pay the unaccompanied minor fees and aggravation on both ends to get them home on Delta, who is at least in the linked business of selling tickets and actually transporting passengers on those tickets, while JetBlue is better at the former than the latter.
It doesn’t seem like it ought to have been legal to sell me a ticket claiming departure and arrival times that were extremely unrealistic. United knew the construction was happening, I did not.
I was given the option to refund my ticket but it would have canceled the return flight as well, and last minute flights to SJC instead were prohibitively expensive.
The EU’s policy of forcing airlines to compensate travelers for delays seems like it better incentivizes the airlines to improve service.
When I got back to Brazil I took united to the small claims court and got my money back plus some.